Medicaid Service Coordination

Outreach Development Coordination

Anyone interested in receiving any service(s) with Arc Herkimer or investigating other services offered, should contact the Outreach Development Coordinator at (315) 574-7000.

Arc Herkimer’s Outreach Coordinator can help individuals or families substantiate developmental disabilities. In addition, the Coordinator can assist with Social Security applications, guidance with applying for other government programs such as food stamps and ACCES-VR (Adult Career and Continuing Education Services-Vocational Rehabilitation), and/or provide a direction of where to begin with services. If individuals are already determined to be eligible, but wish to access some of the Arc Herkimer services listed on this site for themselves or family members, or if they are working with service coordinators from a different agency—the Outreach Development Coordinator can assist in applying for or accessing programs.

Medicaid Service Coordination

Medicaid Service Coordinators work with individuals, families, and caretakers to find the agency and community resources a person needs. In order to qualify for Medicaid Service Coordination, an individual must have a certain type of Medicaid coverage and be OPWDD (New York State Office for People With Developmental Disabilities) services eligible. There are mechanisms for securing Medicaid for minors even if the parents are not eligible.

The Service Coordinator occasionally visits the person to monitor services he or she is currently receiving and to explore new services the individual or family may desire. The Service Coordinator will develop a person-centered plan with the person and his or her family, advocates, or guardians based upon the dreams, desires, and goals the person served wants to work on. A Service Coordinator encourages the people they serve to advocate for themselves as much as possible and will guide them along that path. Typical areas a Service Coordinator assists with, but are not limited to, include Social Security acquisition, Medicaid, food stamp and other benefit obtainment and guidance, recreational and respite services, securing medical and legal advocacy, school advocacy, residential options (both community and agency), employment and day habilitation services. An individual is required to have a Medicaid Service Coordinator in order to be enrolled in an OPWDD Medicaid Waiver Program. Service Coordination offices are typically open 8 a.m. to 4 p.m., Monday through Friday.

Service Access Assistance

Service Access Assistance is limited service coordination for those who do not currently qualify for Medicaid. A Service Access Assistance Coordinator works with a person and/or their family to help them become eligible for Medicaid Service Coordination, and other OPWDD services including a HCBS (Home and Community-Based Services) Waiver. If Medicaid obtainment is not a realistic goal, a Service Access Assistance Coordinator typically assists in the following areas: securing medical and legal advocacy, school advocacy, public benefit obtainment, employment, and respite options. Service Coordination offices are open 8 a.m. to 4 p.m., Monday through Friday.


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